Last updated: 23.07.2026
HIIICH GmbH - Status: 10 July 2026
These Terms and Conditions apply to consumer orders placed through the website, mobile app and other online ordering channels provided by HIIICH GmbH.
The German version is legally authoritative. This English version is provided for information only.
1. Provider and scope
The provider is HIIICH GmbH, Kärntner Straße 47/Top 2+3, 1010 Vienna, Austria, email: office@hiiich.at.
HIIICH currently sells to consumers. A B2B checkout, VAT-ID validation or reverse-charge process is not provided.
Mandatory consumer rights remain unaffected.
2. Products, order types and fulfilment
Depending on availability, HIIICH offers coffeehouse food and beverages for in-store pickup and physical non-food products such as textiles, home accessories, candles, vases, drinking bottles, massage products and selected children's products.
Food and beverages are not shipped by post and are only available for pickup at the store.
Physical products may be ordered for store pickup or delivery/shipping if the option is available in checkout. Delivery countries, shipping or delivery costs, estimated delivery times and other conditions are shown before the order is placed. If an option, country or cost is not shown, there is no entitlement to that fulfilment method.
A cart may contain several fulfilment groups, such as coffeehouse pickup, shop pickup and shop delivery. After successful payment, these groups may receive separate references and operational processing steps.
3. Product information and safety
Ingredients, allergens and product notices for food and beverages are provided in product details, menus or another suitable form.
For physical products, safety information, manufacturer/importer or responsible-person details, warnings, care instructions and other information required under the GPSR or other product rules are provided where required for the specific product.
Product images are illustrative. Colours, sizes and presentation may vary by screen. The product description is decisive.
4. Accounts and guest orders
Orders may be possible as a guest or with a customer account depending on the order channel. Certain app functions may require an account or active session.
Customers must provide complete and correct information during checkout and notify HIIICH of relevant changes in time.
5. Prices, taxes, shipping costs and tips
All prices are shown in euros. Before the order is placed, checkout shows the total price payable, statutory VAT and additional costs such as shipping or delivery costs.
If delivery costs are shown as 0 for a specific available order, that applies only to that displayed order and does not create a future entitlement to free delivery.
Tips may be offered voluntarily for coffeehouse orders. Tips are optional and shown separately.
6. Payment
Available payment methods are shown in checkout. Payments are processed via Stripe. The website uses Stripe Hosted Checkout; the mobile app may use Stripe PaymentSheet or PaymentIntent.
Available methods may include cards, Apple Pay, Google Pay, PayPal or other Stripe-supported methods depending on configuration and availability. There is no entitlement to a specific payment method.
HIIICH does not store full card details or card verification codes.
7. Formation of contract
Product presentation in the website, app or other online ordering channels is not a legally binding offer by HIIICH but an invitation to place an order.
By clicking the payment button, the customer submits a binding offer for the selected products.
A technical receipt, payment or success confirmation does not necessarily constitute acceptance. The contract is formed when payment has been successfully completed and the order has been accepted for processing by HIIICH or connected systems, or when HIIICH otherwise confirms the order.
HIIICH may reject or cancel an order if products are unavailable, obvious price or product errors exist, payment fails, required age checks fail, technical errors occur or the order cannot be processed for other objective reasons. Payments already made will be refunded.
8. Unavailability, delays and technical errors
If a product becomes unavailable, pickup or delivery is materially delayed or a connected system fails to process the order correctly, HIIICH will contact the customer.
If a Stripe payment succeeds but internal processing fails, HIIICH will review the order manually, contact the customer and either process or refund the order.
9. Pickup of food and beverages
Food and beverages are only available for pickup at HIIICH GmbH, Kärntner Straße 47/Top 2+3, 1010 Vienna, Austria.
Cancellations or changes are only possible before preparation or handover. Prepared or handed-over food and beverages cannot be returned for hygiene or perishability reasons unless statutory warranty rights apply.
10. Pickup or shipping of physical products
Physical products may be ordered for store pickup or delivery if available in checkout. The customer must provide a complete and correct delivery address.
Risk for consumers passes only when goods are delivered to the consumer or a third party designated by the consumer other than the carrier. Mandatory consumer rights remain unaffected.
11. Cancellation before preparation or shipping
Customers may contact HIIICH at office@hiiich.at for change or cancellation requests.
After dispatch, statutory withdrawal rights and the separate withdrawal instructions apply.
12. Withdrawal and returns
Consumers have statutory withdrawal rights under Austrian and European consumer law. Details, deadlines, exceptions and the model withdrawal form are provided in the separate withdrawal instructions.
Return costs apply only if the customer was clearly informed before placing the order.
13. Statutory warranty
Consumers have statutory warranty rights. If a product is defective or damaged, the customer should contact HIIICH at office@hiiich.at with the order number, a description and, where useful, photos.
14. Vouchers and promotions
Vouchers, discount codes and promotion codes may be redeemed only under the displayed conditions and only if valid, active and applicable to the cart.
15. Reviews
Customers may review physical products where the function is available. Reviews may be published after moderation. HIIICH may reject or remove unlawful, offensive, misleading, spam-like or off-topic content.
16. Liability
HIIICH is liable without limitation for damage to life, body or health, intentional or grossly negligent damage and mandatory statutory liability.
Mandatory consumer, warranty and product-liability rights remain unaffected.
17. Privacy
Information on processing of personal data is available in the Privacy Policy.
18. Governing law
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection rules of the customer's country of habitual residence remain unaffected.